Terms & Conditions

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Christmas Delivery Guarantee

All qualifying orders placed on or before December 1, 2026, are guaranteed to arrive by Christmas Eve, December 24.

This holiday promise includes previously placed orders still awaiting fulfillment and new orders placed through December 1.

Qualifying holiday orders are being prioritized to meet the Christmas delivery deadline, regardless of our regular 4–6 week processing estimate.

Need Your Order Earlier?

If you need delivery before Christmas Eve or by another specific date, you must text 918-397-3165 BEFORE placing your order with your requested delivery date.

Earlier delivery is only approved when Andromeda's Moon explicitly confirms the requested date by text.

Checkout notes, emails, and unanswered text messages do not constitute approval. Rush requests are not automatically guaranteed.

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Important Processing Notice

Earlier this year, Andromeda's Moon experienced significant interruptions following a serious medical emergency involving the owner. Unfortunately, additional health complications and hospitalizations have prolonged the recovery period and caused further delays.

We are continuing to work through outstanding orders while managing these circumstances. Although progress is being made, our regular processing schedule has not yet returned to normal.

This temporary 4–6 week processing estimate replaces our normal minimum of 7 business days for orders outside the holiday guarantee.

We recognize that some customers have already experienced longer waits than anticipated. We sincerely appreciate the patience, compassion, and continued support shown throughout this challenging year.

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Processing Time & Made-to-Order Products

Andromeda's Moon is a small, independently operated fragrance business specializing in handmade, made-to-order perfumes.

Each fragrance is prepared specifically for the customer. Processing includes obtaining or allocating materials, blending, bottling, labeling, packaging, and preparing the shipment.

Under normal circumstances, orders require a minimum of 7 business days for processing. Our current regular processing estimate is 4–6 weeks, excluding weekends and holidays.

Qualifying orders placed through December 1, 2026, are instead covered by our Christmas Eve delivery guarantee.

Processing begins on the next business day after an order is placed. Business days are Monday through Friday, excluding holidays.

Orders typically ship on the following business day after processing is completed.

Processing estimates may change due to order volume, promotional events, material availability, medical circumstances, holidays, or other unforeseen disruptions.

Regular processing time and shipping transit time are separate. The Christmas delivery guarantee covers both for qualifying orders.

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Refunds, Returns & Cancellations

This includes requests involving:

Materials, supplies, and labor may be committed shortly after an order is received. Payment processing fees may also be nonrecoverable to the business.

If we approve an exception, we will communicate any applicable conditions before proceeding. Nothing in this section limits statutory cancellation, refund, or other consumer rights where they apply.

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Shipping & Delivery

After an order ships, transit and delivery timeframes are determined by the applicable shipping carrier, including USPS, UPS, FedEx, DHL, or other services.

Regular shipping estimates are not guaranteed delivery dates. Delays caused by carrier operations, weather, holidays, customs, or other transportation issues may occur.

Our special Christmas delivery guarantee applies to qualifying orders placed through December 1, 2026, as described above.

A carrier tracking status of Delivered serves as evidence that the carrier recorded delivery. If you cannot locate a delivered package, please contact the carrier promptly to initiate an investigation.

Andromeda's Moon reserves the right to require signature confirmation for certain shipments, including high-value orders or orders flagged for potential fraud.

Shipping policies do not override applicable laws concerning delivery, non-delivery, or a seller's responsibilities.

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Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment or unit numbers when applicable.

Address changes requested after an order has been placed cannot be guaranteed. Once a package has shipped, changes may be restricted or unavailable.

If a shipment is misdelivered because of an incorrect address provided by the customer, refunds or replacements are not automatically available.

If a package is returned to us due to an incorrect or incomplete address, reshipment may be offered after the package is received, with additional shipping charges payable by the customer where permitted.

Please double-check your shipping address before submitting your order, especially for Christmas delivery.

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Returned, Refused & Unclaimed Packages

Packages may be returned to sender because of refused delivery, an incorrect or incomplete address, failure to collect a shipment, unpaid import charges, or other delivery-related circumstances.

These situations do not automatically qualify for a refund or replacement.

If the package is returned to Andromeda's Moon, reshipment may be available at the customer's expense, subject to the condition of the returned products and applicable law.

Packages that are destroyed, disposed of, or otherwise not returned by the carrier or customs authority will be reviewed according to the circumstances, shipping terms, and applicable legal requirements.

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Lost, Stolen, Missing or Damaged Packages

Once a package is accepted by the shipping carrier, the carrier manages transportation, tracking, and delivery operations.

Andromeda's Moon does not automatically provide refunds or replacements for packages lost, stolen, damaged, or recorded as delivered but not located.

Eligible USPS and UPS shipments generally include up to $100 in carrier coverage, subject to the carrier's terms, exclusions, and eligibility requirements.

Customers who did not purchase additional package protection should contact the applicable carrier regarding eligible claims. We can provide available shipment documentation upon request.

Claims and coverage are subject to applicable carrier or protection-provider terms. Nothing in this section removes rights available under applicable consumer protection laws.

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Temperature, Handling & Transit Conditions

Perfume may experience temporary changes in appearance or scent during transportation, particularly when exposed to extreme heat or cold.

Temporary cloudiness, separation, condensation, or changes in scent perception may occur as fragrance materials respond to temperature fluctuations.

Minor cosmetic variations that do not affect product quality or usability are not automatically considered defects.

However, significant leakage, broken bottles, contamination, or other material damage should be documented and reported promptly.

Please retain all original packaging and photograph the damaged item, shipping box, and packing materials for any applicable claim.

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Incorrect or Missing Items

If your order arrives with an incorrect or missing item, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us investigate, provide your order number and clear photographs of the items received, the shipping label, the packaging, and any relevant packing materials.

Reports received after 48 hours may be more difficult to verify and resolve. This requested reporting period does not eliminate any rights provided by applicable law.

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International Shipping & Customs

International customers are responsible for understanding the import regulations and restrictions applicable to their destination country before purchasing.

Unless expressly included in the shipping service purchased, customs duties, VAT, import taxes, clearance fees, and other government-imposed charges are the customer's responsibility.

Customs inspections, delays, seizures, refusals, or other government actions are outside our direct control.

Packages delayed, seized, rejected, abandoned, or destroyed by customs will be reviewed according to the circumstances, applicable shipping terms, and governing consumer protection laws. Refunds or replacements are not automatically available in these situations.

Please verify your country's fragrance import regulations before placing an order.

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Inspired-By Fragrances & Scent Subjectivity

Andromeda's Moon creates independent fragrances, including original compositions and fragrances inspired by other scents.

References to third-party fragrance names, brands, or trademarks are used for identification and comparison purposes only.

Unless expressly stated otherwise, Andromeda's Moon is not affiliated with, sponsored by, endorsed by, or associated with the referenced fragrance brands.

Fragrance perception is subjective. Longevity, projection, intensity, and scent development can vary according to skin chemistry, environment, application, storage, and individual sensitivity.

Inspired-by fragrances are interpretations and are not guaranteed to be exact duplicates of the referenced products.

Personal scent preferences and differences in individual perception do not automatically establish that a fragrance is defective.

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Batch Variation & Natural Characteristics

Because our fragrances are prepared in small batches, slight variations in color, clarity, appearance, or fill level may occur within normal manufacturing tolerances.

Some fragrance materials may produce natural sediment, temporary cloudiness, or changes in appearance over time.

Fragrances may also develop and evolve during maturation or maceration.

Normal variations that do not materially affect the product's quality, safety, or intended use are not automatically considered defects.

Significant discrepancies, suspected contamination, or concerns about product integrity should be reported to us for review.

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Fragrance Use & Safety

Our Eau de Parfum products are intended for external fragrance use only.

Avoid contact with eyes, mouth, and irritated or broken skin. Discontinue use if irritation occurs.

Fragrances may contain ingredients that cause sensitivity or allergic reactions in some individuals. Customers with known sensitivities should review available product information and exercise appropriate caution.

Perfume containing alcohol is flammable. Keep away from flames, sparks, and high heat. Store securely and out of reach of children and pets.

Store bottles tightly closed in a cool, dry place away from direct sunlight whenever practical.

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Promotions & Discount Codes

Promotional codes must be entered and successfully applied during checkout to receive the advertised discount.

Discounts generally cannot be applied retroactively to completed purchases.

Promotions may be subject to expiration dates, exclusions, minimum purchase requirements, or other disclosed conditions.

Unless expressly permitted, promotional offers may not be combined.

We reserve the right to correct obvious pricing or promotional errors, subject to applicable law and appropriate notice to affected customers.

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Payments & Order Verification

Orders are subject to successful payment authorization and applicable fraud-prevention checks.

We may contact customers to verify order information or request additional confirmation when a transaction is flagged for potential fraud.

Orders may be held, declined, or canceled when reasonably necessary to address suspected fraud, payment problems, or legal restrictions.

If an order is canceled by Andromeda's Moon before fulfillment, any refund due will be handled in accordance with applicable law and payment-provider requirements.

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Agreement & Store Policies

By completing checkout, customers acknowledge the Terms & Conditions and policies presented or made available during the purchasing process, including applicable processing estimates, holiday delivery terms, shipping terms, refund policies, and made-to-order product information.

Our Terms & Conditions may be updated periodically. Updates will be posted on this page with a revised date. Material changes do not retroactively alter an existing purchase where prohibited by law.

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Nothing in these Terms & Conditions waives or limits non-waivable consumer rights or remedies.

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Questions or Assistance?

For questions about your order, Christmas delivery, processing, or these policies, please contact Andromeda's Moon.

Or email:

customersupport@andromedasmoon.com