File a Claim

Celestial Andromeda's Moon package and perfume bottle

We’re Here to Help

Let’s Get Your Claim Started

Choose the option below that applies to your order. Please have your order number ready so we can help you as quickly as possible.

✦

Purchased Shipping Protection?

If you added Captain Shipping Protection during checkout, submit your claim directly through the secure claims portal.

File My Insurance Claim
☾

Need Help With Your Order?

If you did not purchase additional protection or need to discuss an order issue, please text Eryiana directly.

Text 918-397-3165
Please note: Order claims are handled through the claim portal or by text message. Please do not email claim requests, as emails may be filtered into spam and delay assistance.

Want to review the details first? Read Our Shipping & Refund Policies

✦ ☾ ✦