International Shipping Policy and Customs
International Shipping Liability Disclaimer
Andromeda's Moon gladly provides worldwide shipping; however, all international shipments are at the liability of the buyer. We take all appropriate steps to ensure your package reaches you safely, and we have had great success doing so. However, Andromeda's Moon is not responsible for variables such as delays, VAT, or any other taxes or expenses at customs. Nor can Andromeda's Moon issue refunds for packages that have been rejected or abandoned by the buyer at customs. It is the customer’s responsibility to be aware of their country’s customs, VAT, and any other tax rules before purchasing. We will take all the appropriate steps to ensure the proper declaration, but if for any reason the packages still do not clear,Andromeda's Moon will not be responsible for any charges or refunds.
Andromeda's Moon is committed to providing customers with the best delivery services, we offer coverage to more parts of the world than any other company. However, a delivery surcharge may apply to certain areas. Andromeda's Moon will invoice international buyers if the charge is applied to their shipment during the shipping process of the order. For FedEx, the surcharge is called “ODA” Out of Delivery Area, and DHL is called “RAS” Remote Area Surcharge and it applies to shipments outside of delivery areas for these carriers. This usually affects packages going to rural areas (Islands, Remote mountain village/town, etc) where a special charter plane is needed to deliver the package. The surcharge does not apply to everyone, and it depends on area to area within the country. Thank you so much for your interest in Andromeda's Moon!