We do not accept any returns or refund any orders. You can purchase Route Insurance to protect your order from lost, stolen or damage. It is automatically added to your cart at checkout. You are under no obligation to purchase and all money goes directly to Route to cover your items. If you have any questions about Route, you can find all info under the Route Page on our site.
You can always contact us for any return or replacement questions at andromedasmoonperfumes@gmail.com.
We do not do refunds. All refunds are done through Route Protection if you purchased this at checkout!
Due to covid we are unable to send packages to the following countries. If your country is added to this list after purchasing, we will refund you your money within 5 business days.
The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Customers: please refrain from mailing items addressed to the countries listed here, until further notice.
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Suspension
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Afghanistan
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French Guiana
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Mongolia
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Solomon Islands
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Australia *
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Guadeloupe
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New Zealand**
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South Sudan
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Bhutan
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Laos
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Papua New Guinea
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Syria
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Brunei
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Liberia
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Reunion (Bourbon)
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Tajikistan
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Central African Republic
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Libya
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Saint Pierre and Miquelon (Miquelon)
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Timor-Leste
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Chad
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Martinique
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Samoa
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Turkmenistan
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Cuba
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Mayotte
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Sierra Leone
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Yemen
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These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.
*Australia’s service disruption affects Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.
**New Zealand’s service disruption affects Priority Mail International® (PMI), First-Class Package International Service® (FCPIS®), Commercial ePacket (CeP), International Priority Airmail® (IPA®) packets, International Priority Airmail® (IPA®) M-Bags, International Surface Air Lift® (ISAL®) packets, International Surface Air Lift® (ISAL®) M-Bags, and Airmail M-Bags.
Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.
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For already deposited items, other than GXG:
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Postal Service employees endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
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For any returned item bearing a customs form:
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The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
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For all other returned items not bearing a customs declarations form:
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Either:
- The Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or
- The sender may remail them with the existing postage once service has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
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Global Express Guaranteed®
The GXG Money-Back Guarantee is suspended from November 1, 2021 through January 16, 2022.
Priority Mail Express International®
Effective October 25, 2021, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International to the following destinations:
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Suspension of Priority Mail Express International Guarantee
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Australia
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Great Britain
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Korea
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Sweden
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Canada
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Hong Kong
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New Zealand
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Switzerland
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China
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Israel
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Singapore
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Thailand
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France
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Japan
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Spain
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These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.
International Shipping Liability Disclaimer
Andromeda's Moon gladly provides worldwide shipping; however, all international shipments are at the liability of the buyer. We take all appropriate steps to ensure your package reaches you safely, and we have had great success doing so. However, Andromeda's Moon is not responsible for variables such as delays, VAT, or any other taxes or expenses at customs. Nor can Andromeda's Moon issue refunds for packages that have been rejected or abandoned by the buyer at customs. It is the customer’s responsibility to be aware of their country’s customs, VAT, and any other tax rules before purchasing. We will take all the appropriate steps to ensure the proper declaration, but if for any reason the packages still do not clear,Andromeda's Moon will not be responsible for any charges or refunds.
Andromeda's Moon is committed to providing customers with the best delivery services, we offer coverage to more parts of the world than any other company. However, a delivery surcharge may apply to certain areas. Andromeda's Moon will invoice international buyers if the charge is applied to their shipment during the shipping process of the order. For FedEx, the surcharge is called “ODA” Out of Delivery Area, and DHL is called “RAS” Remote Area Surcharge and it applies to shipments outside of delivery areas for these carriers. This usually affects packages going to rural areas (Islands, Remote mountain village/town, etc) where a special charter plane is needed to deliver the package. The surcharge does not apply to everyone, and it depends on area to area within the country. Thank you so much for your interest in Andromeda's Moon!
