Terms & Conditions

Terms & Conditions

Last updated: 1/16/26

By placing an order with Andromeda’s Moon, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.

Processing Time

All orders require a minimum processing time of at least 7 business days (Monday–Friday, excluding holidays). Processing time begins the following business day after an order is placed.

Processing times may be longer during high-volume periods, sales, holidays, material delays, or unforeseen circumstances. Orders ship on the next business day after processing is complete.

Andromeda’s Moon is a made-to-order, handmade small business. Placing an order confirms that you understand and accept the stated processing timeframe.

Shipping & Delivery

Once an order has shipped, delivery timeframes are determined by the carrier (USPS, UPS, FedEx, DHL, etc.) and are outside of our control.

Shipping estimates are not guarantees. Carrier tracking marked as “Delivered” is considered proof of delivery.

Signature Confirmation

Andromeda’s Moon reserves the right to require signature confirmation for delivery at our discretion, including for high-value or fraud-flagged orders.

Address Accuracy

Customers are solely responsible for entering the correct shipping address at checkout.

  • Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.
  • If a package is returned to us for any address-related reason, we may reship it once received, but the customer must pay shipping again.
  • Address changes cannot be guaranteed once an order is placed.

Returned to Sender / Refused / Unclaimed Packages

Packages returned for reasons including but not limited to refused delivery, unclaimed, insufficient address, or failure to pick up are not eligible for refund.

If the package is received back, it may be reshipped at the customer’s expense. If the carrier or customs destroys or disposes of the package, no refund or replacement can be provided.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, Andromeda’s Moon is not responsible for lost, stolen, or missing packages.

Most USPS shipments include up to $100 of carrier insurance. Insurance claims must be filed directly with the carrier. We will provide documentation upon request.

Damages, Temperature & Transit Conditions

Due to carrier handling policies, no refunds or replacements are offered for damaged items. Customers must pursue carrier insurance claims directly.

Perfume products may experience temporary changes during transit (heat/cold exposure), including minor leakage, sweating, or scent fluctuation. These are not defects and are not grounds for refunds or disputes.

Incorrect or Missing Items

Claims for incorrect or missing items must be reported within 48 hours of delivery with clear photos of the box, contents, packing materials, and shipping label. Claims submitted after this window may not be accepted. ( Send via text only! ) 918-397-3165

International Shipping & Customs

International orders are the sole responsibility of the buyer.

  • Customers are responsible for all customs fees, VAT, duties, and import laws.
  • No refunds are issued for packages delayed, seized, rejected, abandoned, or destroyed by customs.
  • Customers must verify their country’s import regulations before purchasing.

Inspired-By Fragrances & Scent Subjectivity

Andromeda’s Moon creates inspired-by fragrances. Any brand or fragrance references are used for comparison purposes only.

Fragrance is subjective. Longevity, projection, and scent perception vary based on skin chemistry, environment, and application. Inspired-by fragrances are not guaranteed to be exact matches.

Batch Variation & Natural Characteristics

  • Minor batch, color, or clarity variations are normal for handmade products.
  • Sediment or cloudiness may occur due to natural materials.
  • Some fragrances evolve over time (maceration).

These characteristics are not defects and are not grounds for refunds or chargebacks.

Safety, Allergies & Patch Testing

Products are for external use only. Avoid eyes and mucous membranes. Do not ingest.

Patch testing is required. Discontinue use if irritation occurs. Andromeda’s Moon is not liable for allergic reactions, misuse, or improper storage.

Keep out of reach of children and pets. Flammable — keep away from heat and open flame.

Customer Communication

Due to the volume of inquiries and the nature of a small handmade business, text message is the only form of communication that is guaranteed a response.

Email are monitored as time allows but are not guaranteed. We also lose emails in spam a lot and receive hundreds of emails a day in advertisements. 

For the fastest and most reliable assistance, customers must use the text number listed on our website. Failure to use the designated contact method does not invalidate these Terms or justify a chargeback or dispute.

918-397-3165

Refunds, Returns & Cancellations

All sales are final. No refunds, returns, exchanges, or cancellations are permitted.

Orders cannot be changed once placed, including address changes, product changes, size changes, or retroactive promo codes.

Chargebacks & Payment Disputes

Customers agree to contact Andromeda’s Moon directly before filing a chargeback.

In the event of a chargeback, we will submit all supporting documentation including tracking, delivery confirmation, communications, and these Terms & Conditions.

Abuse of chargebacks may result in refusal of future service.

Fraud Prevention & Right to Refuse Service

Andromeda’s Moon reserves the right to refuse or cancel orders at our discretion, including suspected fraud or repeated dispute behavior.

Limitation of Liability

To the maximum extent permitted by law, Andromeda’s Moon’s total liability is limited to the amount paid for the order.

Governing Law

These Terms & Conditions are governed by the laws of the State of Oklahoma.

Contact

Contact information is listed on our website. Text message is the preferred and guaranteed method.